Bank Response Time Statistics All Amounts

Analysis of bank response times for transaction freezing requests. Banks are ranked by their performance in the "golden period" (0-6 hours).

95 Banks
Two Categories of Bank Performance
1. Victim Account with Bank (own customer)

When the victim's account is held by the responding bank (Victim Account Details marked by NCRP). Measures how fast the bank responds to their own customer's fraud report.

2. Money Flow from Other Banks' Victims

When the bank is responding to money flow from victims of other banks (all other markings). Measures inter-bank coordination performance.


Delay Bins:
0-5 minutes 5 minutes - 1 hour 1 hour - 6 hours 6 hours - 1 day 1 day - 3 days More than 3 days

Golden Period (0-6 hours): The critical window where quick action can prevent further movement of fraudulent funds. Banks are ranked by their performance in this period.

When Victim Account is with Bank (own customer)
Victim Account Details marked by NCRP — response to own customer's fraud
Rank Bank Name Total Golden Period (0-6 hrs) 0-5 min 5 min - 1 hr 1 hr - 6 hrs 6 hrs - 1 day 1 day - 3 days > 3 days
No data for this category.
When Responding to Money Flow from Other Banks' Victims
Inter-bank coordination — response to money from victims of other banks
Rank Bank Name Total Golden Period (0-6 hrs) 0-5 min 5 min - 1 hr 1 hr - 6 hrs 6 hrs - 1 day 1 day - 3 days > 3 days
1 DCB Bank (Development Credit Bank) 317
95.0% (301/317)
27.1% (86) 51.4% (163) 16.4% (52) 1.3% (4) 0.0% (0) 3.8% (12)
2 Sarva Haryana Gramin Bank (including Haryana Gramin Bank) 288
86.1% (248/288)
9.7% (28) 38.9% (112) 37.5% (108) 8.3% (24) 2.8% (8) 2.8% (8)
3 Indian Bank (including Allahabad Bank) 5026
83.2% (4183/5026)
3.5% (175) 66.7% (3354) 13.0% (654) 6.8% (343) 4.0% (203) 5.9% (297)
4 Punjab National Bank (including Oriental Bank of Commerce and United Bank of India) 12359
79.1% (9776/12359)
12.7% (1564) 54.2% (6695) 12.3% (1517) 10.0% (1241) 4.8% (595) 6.0% (747)
5 Canara Bank (including Syndicate Bank) 7839
76.7% (6011/7839)
6.7% (524) 55.4% (4346) 14.6% (1141) 8.7% (682) 4.2% (328) 10.4% (818)
6 Catholic Syrian Bank LTD. (CSB) 221
75.6% (167/221)
3.6% (8) 44.8% (99) 27.2% (60) 15.4% (34) 3.6% (8) 5.4% (12)
7 Payu 934
69.9% (653/934)
0.2% (2) 59.1% (552) 10.6% (99) 7.7% (72) 3.9% (36) 18.5% (173)
8 Union Bank of India( including Andhra Bank and Corporation Bank) 6846
69.9% (4783/6846)
3.5% (238) 55.1% (3773) 11.3% (772) 12.4% (850) 9.8% (670) 7.9% (543)
9 South Indian Bank 2974
66.8% (1986/2974)
1.4% (41) 38.9% (1157) 26.5% (788) 1.6% (46) 0.1% (2) 31.6% (940)
10 Rajasthan Gramin Bank (including Rajasthan Marudhara and Baroda Rajasthan Kshetriya Gramin Bank) 387
65.9% (255/387)
5.7% (22) 40.1% (155) 20.2% (78) 10.9% (42) 8.3% (32) 15.0% (58)
11 Bank of Baroda (Including Vijaya Bank and Dena Bank) 9904
65.2% (6453/9904)
5.6% (552) 46.3% (4590) 13.2% (1311) 17.5% (1735) 9.2% (906) 8.2% (810)
12 Ujjivan Small Finance Bank Ltd 1201
63.5% (762/1201)
2.8% (33) 39.4% (473) 21.3% (256) 4.0% (48) 1.0% (12) 31.6% (379)
13 Google Pay 4064
61.8% (2512/4064)
4.2% (172) 39.4% (1601) 18.2% (739) 17.1% (696) 5.2% (210) 15.9% (646)
14 Dhanlaxmi Bank 183
60.1% (110/183)
9.8% (18) 44.3% (81) 6.0% (11) 1.1% (2) 1.1% (2) 37.7% (69)
15 Mobikwik 638
59.6% (380/638)
2.2% (14) 34.5% (220) 22.9% (146) 12.9% (82) 3.1% (20) 24.5% (156)
16 DBS Bank (Including Lakshmi Vilas Bank) 535
59.1% (316/535)
7.5% (40) 42.4% (227) 9.2% (49) 8.8% (47) 4.5% (24) 27.7% (148)
17 NORTH EAST SMALL FINANCE BANK 1027
58.3% (599/1027)
38.8% (398) 11.7% (120) 7.9% (81) 6.8% (70) 0.8% (8) 34.1% (350)
18 Amazon Pay 342
57.9% (198/342)
0.0% (0) 34.5% (118) 23.4% (80) 9.9% (34) 3.5% (12) 28.7% (98)
19 Standard Chartered Bank 217
57.6% (125/217)
0.0% (0) 38.7% (84) 18.9% (41) 2.8% (6) 0.9% (2) 38.7% (84)
20 ESAF Small Finance Bank 559
55.5% (310/559)
0.0% (0) 39.0% (218) 16.5% (92) 3.0% (17) 1.1% (6) 40.4% (226)
21 Ratnakar Bank Limited (RBL) 5713
54.3% (3103/5713)
2.9% (166) 28.2% (1612) 23.2% (1325) 14.4% (823) 9.6% (551) 21.6% (1236)
22 Karur Vysya Bank 1437
53.7% (772/1437)
1.5% (21) 40.3% (579) 12.0% (172) 5.7% (82) 2.5% (36) 38.1% (547)
23 HDFC Bank 19493
52.6% (10251/19493)
5.5% (1076) 37.3% (7264) 9.8% (1911) 1.3% (243) 0.8% (148) 45.4% (8851)
24 UCO Bank 6354
51.8% (3292/6354)
2.7% (171) 42.0% (2668) 7.1% (453) 4.2% (264) 2.3% (148) 41.7% (2650)
25 Jio Payments Bank Ltd 4184
51.3% (2148/4184)
17.0% (709) 30.8% (1287) 3.6% (152) 3.0% (124) 1.3% (56) 44.4% (1856)
26 PhonePe 5464
50.5% (2757/5464)
3.8% (206) 35.8% (1958) 10.9% (593) 10.6% (581) 7.7% (421) 31.2% (1705)
27 Cashfree 165
49.7% (82/165)
0.0% (0) 12.1% (20) 37.6% (62) 27.9% (46) 9.7% (16) 12.7% (21)
28 IDFC First Bank 4922
49.7% (2446/4922)
0.6% (28) 24.1% (1185) 25.1% (1233) 5.0% (244) 1.5% (75) 43.8% (2157)
29 Paytm 4845
48.9% (2367/4845)
2.1% (102) 11.3% (549) 35.4% (1716) 23.6% (1142) 6.9% (334) 20.7% (1002)
30 Bank of India 9013
48.1% (4336/9013)
1.5% (133) 33.8% (3049) 12.8% (1154) 5.6% (507) 1.8% (158) 44.5% (4012)
31 Bank of Maharashtra 4667
47.4% (2212/4667)
3.4% (160) 34.8% (1626) 9.1% (426) 5.2% (244) 1.7% (78) 45.7% (2133)
32 Fincare Small Finance Bank 292
45.2% (132/292)
3.4% (10) 24.7% (72) 17.1% (50) 16.4% (48) 6.2% (18) 32.2% (94)
33 Central Bank of India 6269
44.9% (2812/6269)
3.6% (226) 37.4% (2345) 3.8% (241) 4.9% (308) 2.3% (147) 47.9% (3002)
34 City Union Bank 1116
42.1% (470/1116)
5.6% (62) 19.4% (216) 17.2% (192) 6.1% (68) 4.3% (48) 47.5% (530)
35 Bandhan Bank 4464
42.1% (1877/4464)
3.0% (134) 30.6% (1365) 8.5% (378) 7.1% (316) 3.6% (159) 47.3% (2112)
36 Kotak Mahindra Bank 14311
40.7% (5827/14311)
17.7% (2534) 13.5% (1926) 9.6% (1367) 6.8% (974) 2.2% (318) 50.3% (7192)
37 Bharat Pe 1416
40.4% (572/1416)
0.3% (4) 12.2% (173) 27.9% (395) 23.0% (326) 10.3% (146) 26.3% (372)
38 ICICI Bank 12895
39.7% (5113/12895)
4.9% (632) 30.6% (3951) 4.1% (530) 0.6% (76) 0.3% (42) 59.4% (7664)
39 Razorpay 513
39.6% (203/513)
0.4% (2) 30.6% (157) 8.6% (44) 7.4% (38) 3.5% (18) 49.5% (254)
40 Federal Bank 10808
39.5% (4266/10808)
7.2% (783) 22.9% (2475) 9.3% (1008) 6.5% (697) 2.7% (290) 51.4% (5555)
41 Airtel Payments Bank 15783
39.0% (6158/15783)
4.3% (683) 30.1% (4750) 4.6% (725) 2.7% (430) 0.9% (146) 57.3% (9049)
42 Fino Payments Bank 5029
38.9% (1955/5029)
3.2% (161) 28.4% (1430) 7.2% (364) 4.1% (206) 0.4% (22) 56.6% (2846)
43 HSBC Bank. 160
38.8% (62/160)
6.3% (10) 21.3% (34) 11.3% (18) 16.3% (26) 6.3% (10) 38.8% (62)
44 Punjab & Sind Bank 1614
37.8% (610/1614)
2.0% (32) 25.9% (418) 9.9% (160) 7.9% (127) 5.7% (92) 48.6% (785)
45 Saraswat Co-operative Bank Ltd. 215
37.7% (81/215)
0.0% (0) 5.6% (12) 32.1% (69) 18.1% (39) 5.6% (12) 38.6% (83)
46 Suryoday Bank 269
35.7% (96/269)
14.1% (38) 12.6% (34) 8.9% (24) 5.2% (14) 0.0% (0) 59.1% (159)
47 Tamilnad Mercantile Bank Ltd. 721
35.4% (255/721)
3.3% (24) 13.9% (100) 18.2% (131) 8.2% (59) 2.5% (18) 54.0% (389)
48 Indian Overseas Bank 7847
35.2% (2758/7847)
1.4% (106) 28.9% (2264) 4.9% (388) 6.5% (513) 1.7% (134) 56.6% (4442)
49 AU Bank 4248
34.9% (1482/4248)
2.6% (110) 23.0% (977) 9.3% (395) 4.3% (182) 4.7% (198) 56.2% (2386)
50 Andhra Pradesh Grameena Vikas Bank 126
34.1% (43/126)
0.0% (0) 21.4% (27) 12.7% (16) 12.7% (16) 6.4% (8) 46.8% (59)
51 IndusInd Bank 15696
32.8% (5143/15696)
4.0% (634) 22.2% (3484) 6.5% (1025) 6.8% (1063) 6.9% (1076) 53.6% (8414)
52 CRED 512
32.6% (167/512)
0.8% (4) 14.5% (74) 17.4% (89) 38.9% (199) 5.5% (28) 23.1% (118)
53 Utkarsh Small Finance Bank Limited 609
30.9% (188/609)
1.3% (8) 14.6% (89) 14.9% (91) 11.5% (70) 10.2% (62) 47.5% (289)
54 Equitas Bank 783
30.7% (240/783)
0.5% (4) 17.0% (133) 13.2% (103) 6.9% (54) 4.3% (34) 58.1% (455)
55 IDBI Bank 4087
30.2% (1233/4087)
10.3% (422) 11.2% (456) 8.7% (355) 6.4% (263) 4.9% (200) 58.5% (2391)
56 Axis Bank 18688
29.5% (5512/18688)
2.5% (464) 15.6% (2907) 11.5% (2141) 4.5% (843) 2.3% (429) 63.7% (11904)
57 Paytm Payment Bank 2825
28.0% (791/2825)
3.2% (90) 12.8% (362) 12.0% (339) 9.0% (254) 2.2% (61) 60.9% (1719)
58 State Bank of India 72301
27.9% (20196/72301)
1.8% (1266) 20.0% (14433) 6.2% (4497) 5.3% (3847) 2.7% (1967) 64.0% (46291)
59 Karnataka Bank Ltd 2090
26.4% (551/2090)
2.5% (52) 11.7% (244) 12.2% (255) 10.5% (220) 3.4% (70) 59.8% (1249)
60 NSDL Payments Bank Ltd 1506
25.6% (386/1506)
1.2% (18) 12.3% (185) 12.2% (183) 4.3% (64) 1.9% (28) 68.3% (1028)
61 The Gayatri Co-operative Urban Bank Ltd 107
24.3% (26/107)
3.7% (4) 16.8% (18) 3.7% (4) 5.6% (6) 15.0% (16) 55.1% (59)
62 THE COSMOS CO-OP. BANK LTD. 132
22.0% (29/132)
0.8% (1) 0.0% (0) 21.2% (28) 4.6% (6) 0.0% (0) 73.5% (97)
63 Jana Small Finance Bank - Jana Bank 501
20.8% (104/501)
0.4% (2) 5.2% (26) 15.2% (76) 5.2% (26) 11.0% (55) 63.1% (316)
64 Andhra Pragathi Grameena Bank 214
20.6% (44/214)
0.9% (2) 11.2% (24) 8.4% (18) 10.3% (22) 8.4% (18) 60.8% (130)
65 KERALA STATE CO-OPERATIVE BANK 151
19.9% (30/151)
2.7% (4) 6.6% (10) 10.6% (16) 13.3% (20) 9.3% (14) 57.6% (87)
66 Jammu and Kashmir Bank 3509
18.6% (652/3509)
7.1% (250) 8.9% (312) 2.6% (90) 2.7% (96) 2.3% (80) 76.4% (2681)
67 Billdesk 642
18.2% (117/642)
0.0% (0) 4.4% (28) 13.9% (89) 6.1% (39) 1.6% (10) 74.1% (476)
68 UNITY SMALL FINANCE BANK 178
18.0% (32/178)
2.3% (4) 10.1% (18) 5.6% (10) 5.6% (10) 1.1% (2) 75.3% (134)
69 India Post Payments Bank 9293
16.8% (1565/9293)
2.4% (223) 8.7% (805) 5.8% (537) 4.2% (391) 1.6% (147) 77.4% (7190)
70 Maharashtra Gramin Bank 242
14.5% (35/242)
0.8% (2) 7.4% (18) 6.2% (15) 11.6% (28) 9.1% (22) 64.9% (157)
71 Dakshin Bihar Gramin Bank 105
13.3% (14/105)
0.0% (0) 5.7% (6) 7.6% (8) 9.5% (10) 9.5% (10) 67.6% (71)
72 Citi Bank 279
13.3% (37/279)
0.0% (0) 2.9% (8) 10.4% (29) 7.9% (22) 9.0% (25) 69.9% (195)
73 Yes Bank 26501
10.0% (2660/26501)
3.5% (917) 3.4% (907) 3.2% (836) 1.8% (469) 0.7% (187) 87.5% (23185)
74 TRI O TECH SOLUTIONS PRIVATE LIMITED 226
7.1% (16/226)
0.0% (0) 3.5% (8) 3.5% (8) 0.9% (2) 0.0% (0) 92.0% (208)
75 Kerala Gramin Bank 1325
5.7% (76/1325)
0.9% (12) 2.0% (26) 2.9% (38) 8.9% (118) 4.1% (54) 81.3% (1077)
76 Uttar Pradesh Gramin Bank 581
2.1% (12/581)
1.4% (8) 0.3% (2) 0.3% (2) 0.3% (2) 2.4% (14) 95.2% (553)
77 Karnataka Grameena Bank 291
2.1% (6/291)
0.0% (0) 0.0% (0) 2.1% (6) 0.0% (0) 1.4% (4) 96.6% (281)
78 Baroda Gujarat Gramin Bank 100
2.0% (2/100)
0.0% (0) 2.0% (2) 0.0% (0) 2.0% (2) 2.0% (2) 94.0% (94)
79 Bajaj Finance Ltd. 132
1.5% (2/132)
0.0% (0) 1.5% (2) 0.0% (0) 0.0% (0) 0.0% (0) 98.5% (130)
80 Bank of Baroda 11401
0.0% (0/11401)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (11401)
81 Canara Bank 8478
0.0% (0/8478)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (8478)
82 Catholic Syrian Bank LTD. 169
0.0% (0/169)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (169)
83 Chhattisgarh Rajya Gramin Bank 105
0.0% (0/105)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (105)
84 DBS Bank 261
0.0% (0/261)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (261)
85 DCB Bank 106
0.0% (0/106)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (106)
86 Flipkart 122
0.0% (0/122)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (122)
87 Indian Bank 3909
0.0% (0/3909)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (3909)
88 PPIW0881822 One Mobikwik Systems Pvt Ltd. 138
0.0% (0/138)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (138)
89 Punjab National Bank 12078
0.0% (0/12078)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (12078)
90 Rajasthan Gramin Bank 469
0.0% (0/469)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (469)
91 Rajasthan Marudhara Gramin Bank 157
0.0% (0/157)
0.0% (0) 0.0% (0) 0.0% (0) 6.4% (10) 6.4% (10) 87.3% (137)
92 Ratnakar Bank Limited 3013
0.0% (0/3013)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (3013)
93 RESILIENT INNOVATIONS PVT LTD 130
0.0% (0/130)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (130)
94 Sarva Haryana Gramin Bank 147
0.0% (0/147)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (147)
95 Union Bank of India 6974
0.0% (0/6974)
0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 0.0% (0) 100.0% (6974)